Reinventing Sales & Service Training with Generative AI

In this episode we conduct a case study on using AI to dramatically improve the onboarding and training of sales and service personnel. We explore how First Mid worked with Nurix to completely reinvent and dramatically improve their training effectiveness. We also explore the many planned future iterations of the AI training system to understand the potential of this groundbreaking strategy.

Thank you to Clay Dean, Erin Donnelly, Zayda Marrie, and Abhishek Asawa for their participation and insights.